Refund policy
We want you to love what you buy from Dream Poster. Below is exactly how refunds and returns work — written in plain English, without the legal maze most shops bury this in.
Digital posters and printable files (instant downloads)
All sales of digital products are final once the file has been downloaded or accessed. This is standard practice for digital products and aligns with EU consumer law (more on that below).
That said, if something goes wrong on the technical side, we will fix it for free. We will send a replacement file at no cost if:
- Your download is corrupted, incomplete, or will not open
- You receive the wrong file
- The file fails to download due to a technical issue on our end
Email post@dream-poster.com within 30 days of purchase with your order number, and we will get it sorted within 1–2 business days.
Printed posters — 30-day returns
You can return any printed poster within 30 days of delivery, for any reason — including simply changing your mind.
How it works:
- Email post@dream-poster.com within 30 days of delivery with your order number and which poster(s) you are returning.
- We reply within 1–2 business days with return instructions and the return address.
- Ship the poster back unused and in its original (or equally protective) packaging. You cover the return shipping cost; there are no restocking fees or other hidden charges.
- Once we receive the return, we issue a full refund of the product price to your original payment method within 14 days. Original shipping costs (where applicable) are not refunded for change-of-mind returns.
Damaged, defective, or lost orders
If your poster arrives damaged or defective, or never arrives at all, we will replace it or refund you in full — free of charge, and you do not need to ship anything back. Email post@dream-poster.com within 30 days of delivery (or of the expected delivery date, for lost items) with your order number and a photo of the damage, where applicable.
EU customers (right of withdrawal)
Under EU consumer law, customers in the European Union have a 14-day right of withdrawal from most purchases. For digital content, this right lapses once you access or download the file, with your consent at checkout. For printed posters, our voluntary 30-day return window gives you more time than the statutory 14 days.
If you are in the EU and have questions about your rights, email post@dream-poster.com and we will walk you through it.
US and international customers
The same 30-day return policy applies to all customers, regardless of country.
Frequently asked questions
Can I get a refund if I changed my mind?
For printed posters — yes, within 30 days of delivery (see above). Digital downloads are final sale once downloaded, since the files are delivered instantly and cannot be returned.
Can I get a refund if I printed the digital file at the wrong size?
Each digital file is high-resolution and sized for standard US frames (11×14, 18×24, 24×36 inches) and European frames (A4, A3, 50×70 cm). If something does not print correctly, email us with details — most printing issues are file-related and we will send a corrected version free of charge.
How long do refunds take to process?
Once approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
What if I never received my download email?
Check your spam folder first, then email post@dream-poster.com. We will resend the download link manually within 1–2 business days.
Do you ship internationally?
Digital posters are delivered instantly by email worldwide. Printed posters ship to most countries — see the Shipping policy for full details.
Contact us
For any question about your order or this policy, email post@dream-poster.com. We aim to respond within 1–2 business days.